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Salesforce Salesforce-Slack-Administrator Exam Syllabus Topics:

Topic
Details

Topic 1

• User Lifecycle Management: This area focuses on managing user accounts throughout their lifecycle in Slack. Candidates will implement authentication options based on organizational requirements and recommend processes for new account creation.

Topic 2

• Security: This domain targets Salesforce Security specialists in identifying Slack product security features that meet organizational needs. Candidates will describe how Slack addresses security governance, risk management, and compliance while recommending features that protect sensitive data.

Topic 3

• Channel and User Group Administration: This section measures the skills of Salesforce Administrators in setting up and managing Slack channels. Candidates will learn when to use channels versus direct messages or group DMs, as well as when to opt for public or private channels.

Topic 4

• Workspace Administration: This domain assesses the competencies of Salesforce administrators in creating and managing Slack workspaces to meet organizational needs. Candidates will determine when a new workspace should be created and manage the approval process for workspace creation.

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Salesforce Certified Slack Administrator Sample Questions (Q101-Q106):

NEW QUESTION # 101
Camdin is a Workspace Owner whose last day with the company is Friday, April 1st. Cortez, a fellow Workspace Owner, plans to deactivate Camdin's account at the end of that day.
What will happen?

• A. The account will change to "Inactive"; after 72 hours, Camdin will lose access to Slack.
• B. The account will be deactivated; Camdin will be signed out immediately and will not be able to log back in.
• C. Cortez will not be able to deactivate the account; he will need to ask a Workspace Admin to deactivate it for him.
• D. Cortez will not be able to deactivate Camdin's account; only the Primary Owner can deactivate a Workspace Owner.

Answer: D

Explanation:
In Slack, only the Primary Owner has the ability to deactivate other Workspace Owners.
Slack documentation states:
"Only the Primary Owner can deactivate or transfer ownership of another Workspace Owner's account." Thus, Cortez, despite being a Workspace Owner himself, cannot deactivate Camdin's account.
(Reference: Slack Administration Study Guide - Workspace Roles and Account Deactivation)
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NEW QUESTION # 102
Large Inc has a number of apps pre-approved in the App Directory for their teams to use, but their admins want to nominate a group of "App Approval Ambassadors" in addition to their Workspace Owners. These "Ambassadors" will be responsible for reviewing and approving or denying apps in a #plz-app-request channel.
How can the Org Admin ensure that these "Ambassadors" are able to most efficiently approve or deny apps?

• A. Add the "Ambassadors" as "selected members or groups" to manage Approved Apps.
• B. Have the "Ambassadors" conduct app review in the channel, using emoji to alert the Admins to whitelist the app.
• C. Promote the "Ambassadors" to Workspace Admins in Slack.
• D. Promote the "Ambassadors" to Workspace Owners in Slack.

Answer: B

NEW QUESTION # 103
You're the Primary Org Owner for your university's Slack Enterprise Grid. You're responsible for launching Slack to first-year students and faculty members.
What is the most efficient way to set up students as full members and faculty members as Workspace Admins?
(Select the best answer.)

• A. Use either "Just-in-time" or SCIM provisioning to invite students and faculty members to Slack. Then, create a user group of faculty members and promote that user group in bulk to Workspace Admins.
• B. Use "Just-in-time" provisioning to allow students and faculty members to create an account upon first login, eliminating the time and effort with onboarding new accounts. Then, promote each faculty member to Workspace Admin.
• C. Use SCIM provisioning to create accounts for students and faculty members. Then, update their profile fields to reflect their title by syncing with the SCIM API.
• D. Use SCIM provisioning to create accounts for students and faculty members, and create an identity provider (IdP) group for all faculty members. Then, promote the members of the IdP group in bulk to Workspace Admins.

Answer: D

Explanation:
Slack recommends:
"Using SCIM provisioning combined with IdP group mapping allows organizations to efficiently manage large groups of users and assign roles based on IdP groups." This way, you automate role assignment (faculty as Workspace Admins) while onboarding users. Options A and D don't promote users automatically. Option C is less efficient compared to pre-provisioning via SCIM and group mapping.
(Reference: Slack Administration Study Guide - SCIM Provisioning and IdP Group Mapping)
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NEW QUESTION # 104
You're an IT Manager and Slack Workspace Owner leading a team of employees on Slacks Business plan.
Your security team has requested that you put a governance process in place for installing and approving Slack apps requested by users. They want to ensure that your team reviews each app before installation to ensure it meets compliance requirements They also want to audit requests and approvals, and to require a rationale for why the app is being requested.
What is the best approach that uses native functionality to address the security teams request to manage app installations and approvals?

• A. Create a public channel called